27 October 2020
PHYSICAL DESIGN Consumers still appreciate the ‘touch and feel’ experience of physical spaces – however, their role needs to be
News
20 October 2020
FEELING SAFE Consumers now care more about in-store safety and prefer offerings that are healthy & locally sourced. Providing safe
12 October 2020
CUSTOMER EXPERIENCE The pandemic has changed consumer behaviours, some permanently; a consolidation of shopping trips and customers trying new omnichannel
6 October 2020
HOW DO WE DESIGN FOR THE NEW NORMAL? ACCELERATED NEW ERA The COVID-19 health crisis has had a huge impact